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FAQ

Frequently asked questions

How can I purchase my season membership?


1) Fill out a renewal form or new member form and send it to Brenda Mavety at info@kingstonfrontenacs.com. 2) Over the phone 613-542-4042 ext 6040




When is the renewal cut off date to save my seat?


Save your same great seat from the 2019-20 season until July 16th, 2021. All renewals require a $250.00 deposit per membership to secure your seats for the 2021-22 season. All seats that have not been renewed or received a down payment by July 16th, 2021 will become available for sale to the general public.




What are your payment plan options?


We offer flexable payment plans that will make purchasing your 2021-22 My Frontenacs Memberships easy: A. With a down payment of $250.00 you can split your season membership cost up over 3 easy payments with our flexable payment plans. This option will have your tickets paid for before the Kingston Frontenacs home opener in October 2021. B. Your $250.00 down payment will go towards the price of your membership and you have until the home opener in October 2021 to pay in full.

If you choose to go with a payment plan option, a $50 admin fee as applied to all My Frontenacs Memberships purchased.




When can I pick up my season tickets?


a. Season tickets will be ready by the Kingston Frontenacs 2021 Training Camp. b. You must purchase or place a $250.00 down payment before receiving your season tickets and My Frontenacs Membership card.




Why should I become a My Frontenacs Member?


Our My Frontenacs Rewards and Benefits are the best value-added incentives in junior hockey. Every season ticket member gets real savings and discounts at local businesses. The value of these savings and discounts is more than the cost of your season tickets!

With a core of highly skilled players including Shane Wright, Martin Chromiak, Zayde Wisdom, Jake Murray, Braden Haché and more on this team, we are on the verge of some of the most exciting hockey Kingston has ever seen.




What happens to the seats I had during the 2019-20 Kingston Frontenacs season?


Your seats that were up for renewal in March 2020 for the 2020-21 season will be the same seats you can renew for the 2021-22 season.




What happens to my account credit from the 2019-20 season?


Your credit from the cancelled 2019-20 games due to Covid-19, will be rolled over to the 2021-22 season and it can be applied to your 2021-22 invoice. 2019-20 Cancelled Game Options: 1. “FRONTS FRONTLINE HEROES” – Donate your tickets Our “Fronts Frontline Heroes” appreciation program has been created to appreciate all of those workers that were on the frontline during the COVID-19 Pandemic. With your donation, these heroes can bring their family and friends to a Kingston Frontenacs game during the 2021/22 season. Donating your 2019/20 cancelled game tickets to our “Fronts Frontline Heroes” program is a great option to appreciate those heroes that worked tirelessly during the pandemic. By donating your tickets, we will recognize your generosity on the videoboard and on our social media channels/website during the game in which the donated tickets are used by a frontline worker. · The Kingston Frontenacs will match your donation, ticket for ticket in an effort to thank all those who assisted during these unprecedented times. 2. Let us help you renew with a credit towards your 2021-22 season tickets.

· A credit of the value of the final four 2019-20 cancelled home games will be applied towards your 2021-22 season tickets. Disclaimers *Value of credit will be based on your season ticket value, donations will be announced during the game in which they are used, all of the above cannot be exchanged for cash.




What if I renew my seats for the 2021-22 season and it is delayed or postponed?


At this time, we anticipate a return to regular programming and in person attendance for the 2021-22 season. In the event the season is postponed or cancelled, crediting options will be made available.




Can I add or remove seats on my account?


If you wish to increase or decrease the number of seats on your account, you must call your Kingston Frontenacs Account Service Representative. You cannot increase or decrease the number of seats on your account through the online renewal process. Your Kingston Frontenacs Account Service Representative (Brenda Mavety) can be contacted at info@kingstonfrontenacs.com.




I want to relocate to wheelchair seating. Can I do this online?


You will need to call your Kingston Frontenacs Account Service Representative. You cannot relocate seats on your account through the online renewal process. Your Kingston Frontenacs Account Service Representative (Brenda Mavety) can be contacted at info@kingstonfrontenacs.com.




Can I relocate my 2019-20 seats for the 2021-22 season?


Yes you can relocate your seats, but you will need to call your Kingston Frontenacs Account Service Representative. You cannot relocate seats on your account through the online renewal process. Your Kingston Frontenacs Account Service Representative (Brenda Mavety) can be contacted at info@kingstonfrontenacs.com.